I’ve been holding off posting this for a few weeks hoping things would improve. I love providing the service I do to the club and the part I play in the community, but I ask for your support.
On most items I sell, I’m getting a message 2-3 days later to say that the item hasn’t arrived and what’s the update.
I think with so many people moving to home delivery through the pandemic, people have become used to the delivery services of Amazon where they seem to deliver it sometimes before you’ve even clicked the button.
I use Hermes for the majority of items sent. They are the cheapest delivery service available that’s tracked. They operate a 3-5 working day delivery service. If an item is ordered before 8pm and I’ve got it on the shelf then it’s likely that I can get it on the next days collection.
If however you order an item from me after 10pm or I need an evening to remove it then it’s going to miss the next days collection.
Let’s say for example you order and pay for a part from me on Monday night at 10pm, I’m unable to get it on Tuesdays collection as it’s missed the deadline. It will be packed on Tuesday and booked in for Wednesday. The courier will then collect Wednesday afternoon and it will enter the courier network Wednesday evening or Thursday morning. As you can see, from the day you’ve ordered the item, it’s already on day 2 or 3 before it really gets on its way. You’ve then got 3-5 working days on top of this not including sundays in an already overloaded delivery network.
It’s safe to say that if you’ve ordered an item you can expect to receive it a week later. If it comes sooner then that’s great.
I do offer quicker delivery services but they are costly and more labour intensive to arrange.
I would kindly ask that people leave it a week before chasing items. It will mean that I can get on with dispatching other orders and keeping everyone happy.
Thanks
Steve