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SOC
Guest
On vacation in Latvia from Switzerland my A2 was regrettably vandalized. The passenger window (Right side) was broken and the radio as well as various personal items were stolen. They even stole the warranty & service books. Yesterday I took the car to the local Audi dealer in Riga to replace the window and spent over SEVEN (7) hours waiting for the window to be replaced! In the end I was explained that the problem was not in replacing the window, per se, but in removing the broken glass from the door frame. The service advisor explained that they did all they could think of: vacuumed, removed the door and shook it upside down, used compressed air and even tweezers to remove the glass. However, when I shut the door I hear the unmistakeable sound of broken glass. What to do? My dealer is stumped. He says that the construction of the door is such that it would appear that you would need to remove the doorskin from the frame to access some of the areas. Has anyone run across such a problem? What is the fix? Any ideas? Thanks for listening.