Guide to service costs?

A

Alfie Noakes

Member
Hi Chaps,

I'm just about to book up for my cars second service (it will be the first one I have arrranged).

My friend who owned the car before me told me his first service (with an Audi main dealer) cost £600. So I'm a bit twitchy about it.

It's on the variable service interval and has done 32k miles.

I would appreciate some feedback on your experiences both from main dealers and independants.

I live in Surrey and the indepentants I know of are Wheelbase in Hersham and CT in Horsley. Other than that I only know of the main dealers at Walton-on-Thames, Guildford and Basingstoke.

Thanks for your help.

Robbie
 
You can get an service much cheaper than that, if you look on ebay audi; stafford can do you a quick service for £80 or a full one for £180. Other than that there is independent which is about £150 range for a full service.

Local audi's I tried wouldn't match the stafford price for the quick or full service so if you went to them, then it is full price.
 
You could try A H Autos in Slyfield, Guildford. They are an independent VAG specialist that Honest John of The Daily Telegraph has recommended.

http://www.ahauto.co.uk/

As an aside, having only recently bought an A2 that wont need servicing for another year it would be useful to hear the outcome of your service as I also live in Surrey.
 
Hello Chaps,

Sorry to be away so long.

Feedback:

I took it here: http://www.ctcarsltd.co.uk/

Rather than do the longlife service they did a full 40K one although they didn't change the brake fluid, just testede it for water content.

The cost was just under £200.
 
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markrw68 said:
You could try A H Autos in Slyfield, Guildford. They are an independent VAG specialist that Honest John of The Daily Telegraph has recommended.

http://www.ahauto.co.uk/

As an aside, having only recently bought an A2 that wont need servicing for another year it would be useful to hear the outcome of your service as I also live in Surrey.
Click to expand...

Thanks Mark

I did phne these people several time for a price but whoever answered the phone just told me the guy I needed to speak to wasn't there and would I phone back (didn't ask me for my number to phone me back!!!!!).

I got fed up after the third call.
 
Don't bother...

Hi,

I've got an A4 and live in the Woking area. I thought I would save a few £££s by going down to AH after a I read a couple of posts here and there about AH Autos on a few Audi forums I'm on. So I went down to do the service and was assured they do everything to Audi spec and only use original parts... which was great... BUT

Service was fine, got it for £160 less than the dealer quote, but I was not happy they didn't sign a body checksheet before taking the car in. This means they were not responsible for any damage caused to the car while in the garage and that there is nothing you can do about it because it will be your word against them, should it get messy.

I noticed, after paying the bill and driving home, that they kindly left tge remainder of a 5L bottle of engine oil in the boot, to top up if needed. This would have been useful if the oil was actually the required oil for my vehicle. They serviced my 2.0 diesel 170 with DPF (diesel particulate filter) using VW 506.01, which is NOT for use on vehicles fitted with a DPF. The correct oil is VW 507.00. Anything else WILL clog up the DPF due to the higher ash content of this oil.

I have a letter from Audi telling me the 506 oil WILL damage my car, and I have 2 service spec sheets from Audi garages stating that 507 is the ONLY oil that should be used, anything else means they are NOT complying with the service standard.

Instead of appologising and changing the oil, I ended up in 2 weeks worth of arguments with them, and they refused to swap the oil full stop. Their proof that it was ok was "it will be fine" "Audi print this across all the manuals [for consistancy]" "it is not needed unless it is over 2.7L""you'd be the FIRST to have a problem [so they've done it to others??]", I heard it all, he just stood there at the reception desk and shrugged with a big smile.

The compromise offered was: They will change the oil for me [I have to pay of course] at 5000 miles of if I have any problems [ie if my £1000 DPF dies on me and I have to change it].

Needless to say, I had enough. I took it to a different garage and had the oil changed correctly and to Audi servicing standards, not their made up standards. I will be taking this to court now and reclaim the costs. I'm sure he's probably done great work on other vehicles, but to completely ignore something that is in black and white on the vehicle manual, and then tell me to deal with it is not the correct behaviour of a supposed specialist.

Just beware that's all... this was a mistake I spotted and they didn't rectify, I don't even know what they would do to other parts of my vehicle that I could not check myself...

I'm not native to this forum but I will drop in from time to time in case anyone has a question or comment.

Thanks
J
 
I used AH earlier this year and am not too eager to return.

They had trouble with one of my bonnet securing retainers so it was 90 degrees out and the bonnet flap wouldn't sit properly closed - Fixed with a pair of pliers! Some while after I was checking under the bonnet and realised something strange, I know my undertray was in a poor state but I had kept it in place with cable ties and it still did its job but they had not made the effort to put it back and the pipe that mounts on the tray was now cable tied to the bottom hose!! If they had told me it was impractical to fit back on I would have gone with that.

The biggest dissapointment was they told me the rear shoes & drums were shot and quoted me. I decided to do the job myself and got the parts at a reasonable cost. When I stripped them apart the drums for a >100k car were fine and plenty of meat on the shoes. Cleaned them up, refitted and now have a new set of drums & shoes in the Garage!!

I have a few issues currently so I may have a chat with CT Cars on this thread.

Regards

Roy
 
As another Surrey member I should add that I go to Stealth Racing in Southam (2 hours up the M40). They are good guys and are experienced with A2's, owning a couple themselves. As I have to take the day off work to get the car serviced once a year, I might as well go the extra mile...
 
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