45bvtc
A2OC Donor
I had an issue with mytyres.co.uk (previously reported on audi-sport.net and the RS3OC forum) that while it's now sorted and payment refunded to my bank account needs highlighting to make others aware.
While this has been an entertaining exercise for me as I have both the time and opportunity; I'd strongly advise anyone and everyone NOT to purchase from mytyres.co.uk.
Mytyres.co.uk is listed as: Delticom Tyres Ltd., 6 Langdale Court, Market Square, Witney, Oxfordshire, OX28 6FG: but my sources claim that's just a post box at chartered accountants and they don't fit tyres...
But communications suggest them to be more like: Delticom AG, Brühlstr. 11, 30169, Hannover, Germany
So be very, very careful; "please excuse us for our incompetence" came from them...
I've been dealing with 2-people @ mytyres.co.uk/[email protected].: a Miss. Vasilica Pascutoi and Mr. Robert Bodo; neither of which would I trust beyond "hello, good morning"; but here's the issue from start to finish:
• 17th January: I ordered 4xwinter tyres for our Suzy A2 and the order was readily acknowledged
• 19th January I telephoned to ask of shipment details as these usually come through very quickly but none could be found. Mytyres would investigate and send me information: they didn't.
• 20th January (am) I telephoned again to ask of shipment details; none could be found, but they would investigate and send me information: they didn't.
• 20th January (pm) I telephoned again to ask of shipment details and advised the shipment had not been sent and they couldn't suggest when shipment could be made. I suggested cancellation and that was immediately accepted and I was notified in writing.
• Two and a half hours later an e-mail advising "items ordered shipped" and told "too late to cancel shipment" and for me to "refuse delivery". Hmmm...
23rd January: DPD arrive with the 'cancelled order'. With the first 'pair' off the van I asked the delivery guy to "wait! I have to refuse these." I show him the e-mail from mytyres.co.uk requesting me to "kindly refuse delivery" and he loads the 'pair' of tyres back on the van; I authorise refusal and off he goes (a nice man we've met him before).
• Still no shipment/tracking advice from mytyres i.e., we're shipping 1x4 tyres, 2 x 2 tyres, or 4 x 1 tyres.
27th January: PayPal advised they're processing payment on the 31st Jan for the mytyres.co.uk order! Again mytyres had failed to make the repayment promised in Vasilica Pascutoi's 'cancellation' e-mail.
• Telephoned mytyres (Robert Bodo) to ask why repayment had not been made only to be told that payment would not be made until the tyres (my cancelled order) were back in the/a warehouse. Pointed e-mails follow with apologies from mytyres.co.uk like: "we would like to apologize for the inconvenience", "please excuse our incompetence" and "we are all human, and we do occasionally make mistakes. For that I, myself ask for your pardon", etc.
• 31st January: my bank account is debited and I raise a PayPal Resolution case. This doesn't go down well at all.
• 1st February: I escalate the PayPal resolution and attack the shipper DPD asking why they've lost their/my tyres.
• 2nd February: I'm now giving both barrels to Susan Kindor (Communications Director) at delti.com, and the shippers DPD at [email protected], and [email protected]. Shipment and/or part of shipment/shipments are now lost and an international claim ensues.
3rd February: To all and everybody: hello, I'm still out of pocket while all you guys are blaming each other trying to find my order for four tyres that you still have zero knowledge of being sent; except that I saw 2-tyres on the back of a van on the 23rd January.
• Lots of apologies, from 'them' follow. I make a not too subtle hint of legal action.
• Message from Bodo, if you cancel your PayPal resolution we will refund you within minutes. I being a trustful soul do as requested noting that once cancelled a PayPal claim cannot be resurrected.
4th/5th February: No refund. A number of e-mails sent to Bobo and all questioning honesty and legitimacy and including one 'gif' showing a 'pigs-might-fly' cartoon with no explanation given. Resurrected the PayPal dispute (yes you can...)
6th February: We've sent you the refund please check your bank account. So I did and no refund. Back into attack mode e-mailing statements of uselessness to any and all that may have had an input into this pathetic issue. Now told a refund BACS takes 3-days; but I know this already. More apologies and/or excuses from Bobo/Pascutoi/and now the shippers too.
• 7th February: Now looking forward to the Stafford Audi audi-sport.net event so dismiss any response to mytyres.co.uk. and/or others.
• 8th February: At the Stafford Audi audi-sport.net event so 'who cares about mytyres.co.uk.
• 9th February: PayPal have my refund but it's on hold. Give Bobo/Pascutoi/and the shippers another kick!
• 10th February (am): Refund in my bank account.
DO NOT consider purchasing from this utterly incompetent company that purports to be here in the UK but isn't. Just don't. I mean, you've only yourselves to blame if you do.
PS: in the meantime I ordered a set of summer use tyres (for Suzy A2) from BLACKCIRCLES and these arrived safely and were fitted within 4-days. All communications were superb and the tyres supplied had the same November 2014 date stamp - and were cheaper than mytyres.
If you need to buy on-line then Blackcircles (Peebles, Scotland) seem to be a very good choice.
While this has been an entertaining exercise for me as I have both the time and opportunity; I'd strongly advise anyone and everyone NOT to purchase from mytyres.co.uk.
Mytyres.co.uk is listed as: Delticom Tyres Ltd., 6 Langdale Court, Market Square, Witney, Oxfordshire, OX28 6FG: but my sources claim that's just a post box at chartered accountants and they don't fit tyres...
But communications suggest them to be more like: Delticom AG, Brühlstr. 11, 30169, Hannover, Germany
So be very, very careful; "please excuse us for our incompetence" came from them...
I've been dealing with 2-people @ mytyres.co.uk/[email protected].: a Miss. Vasilica Pascutoi and Mr. Robert Bodo; neither of which would I trust beyond "hello, good morning"; but here's the issue from start to finish:
• 17th January: I ordered 4xwinter tyres for our Suzy A2 and the order was readily acknowledged
• 19th January I telephoned to ask of shipment details as these usually come through very quickly but none could be found. Mytyres would investigate and send me information: they didn't.
• 20th January (am) I telephoned again to ask of shipment details; none could be found, but they would investigate and send me information: they didn't.
• 20th January (pm) I telephoned again to ask of shipment details and advised the shipment had not been sent and they couldn't suggest when shipment could be made. I suggested cancellation and that was immediately accepted and I was notified in writing.
• Two and a half hours later an e-mail advising "items ordered shipped" and told "too late to cancel shipment" and for me to "refuse delivery". Hmmm...
23rd January: DPD arrive with the 'cancelled order'. With the first 'pair' off the van I asked the delivery guy to "wait! I have to refuse these." I show him the e-mail from mytyres.co.uk requesting me to "kindly refuse delivery" and he loads the 'pair' of tyres back on the van; I authorise refusal and off he goes (a nice man we've met him before).
• Still no shipment/tracking advice from mytyres i.e., we're shipping 1x4 tyres, 2 x 2 tyres, or 4 x 1 tyres.
27th January: PayPal advised they're processing payment on the 31st Jan for the mytyres.co.uk order! Again mytyres had failed to make the repayment promised in Vasilica Pascutoi's 'cancellation' e-mail.
• Telephoned mytyres (Robert Bodo) to ask why repayment had not been made only to be told that payment would not be made until the tyres (my cancelled order) were back in the/a warehouse. Pointed e-mails follow with apologies from mytyres.co.uk like: "we would like to apologize for the inconvenience", "please excuse our incompetence" and "we are all human, and we do occasionally make mistakes. For that I, myself ask for your pardon", etc.
• 31st January: my bank account is debited and I raise a PayPal Resolution case. This doesn't go down well at all.
• 1st February: I escalate the PayPal resolution and attack the shipper DPD asking why they've lost their/my tyres.
• 2nd February: I'm now giving both barrels to Susan Kindor (Communications Director) at delti.com, and the shippers DPD at [email protected], and [email protected]. Shipment and/or part of shipment/shipments are now lost and an international claim ensues.
3rd February: To all and everybody: hello, I'm still out of pocket while all you guys are blaming each other trying to find my order for four tyres that you still have zero knowledge of being sent; except that I saw 2-tyres on the back of a van on the 23rd January.
• Lots of apologies, from 'them' follow. I make a not too subtle hint of legal action.
• Message from Bodo, if you cancel your PayPal resolution we will refund you within minutes. I being a trustful soul do as requested noting that once cancelled a PayPal claim cannot be resurrected.
4th/5th February: No refund. A number of e-mails sent to Bobo and all questioning honesty and legitimacy and including one 'gif' showing a 'pigs-might-fly' cartoon with no explanation given. Resurrected the PayPal dispute (yes you can...)
6th February: We've sent you the refund please check your bank account. So I did and no refund. Back into attack mode e-mailing statements of uselessness to any and all that may have had an input into this pathetic issue. Now told a refund BACS takes 3-days; but I know this already. More apologies and/or excuses from Bobo/Pascutoi/and now the shippers too.
• 7th February: Now looking forward to the Stafford Audi audi-sport.net event so dismiss any response to mytyres.co.uk. and/or others.
• 8th February: At the Stafford Audi audi-sport.net event so 'who cares about mytyres.co.uk.
• 9th February: PayPal have my refund but it's on hold. Give Bobo/Pascutoi/and the shippers another kick!
• 10th February (am): Refund in my bank account.
DO NOT consider purchasing from this utterly incompetent company that purports to be here in the UK but isn't. Just don't. I mean, you've only yourselves to blame if you do.
PS: in the meantime I ordered a set of summer use tyres (for Suzy A2) from BLACKCIRCLES and these arrived safely and were fitted within 4-days. All communications were superb and the tyres supplied had the same November 2014 date stamp - and were cheaper than mytyres.
If you need to buy on-line then Blackcircles (Peebles, Scotland) seem to be a very good choice.