Problem page in today's Auto Express

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runboy

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The problem page in this weeks Auto Express has this:

"DARING to be different cost Guto Evans dear. He didn't want
a run-of-the-mill car and singled out an Audi A2 as ideal for
his needs. But his FSI has been off the road for three months,
and he's been left wondering if he made the right decision.
The ex-demonstrator was purchased from his local
dealer, Hartwell Audi, Cardiff, last August. It wasn't until April
that faults started to appear. "I noticed something wrong
haven't seen it since," explained Guto. At first, the garage
believed the problem lay with the ignition coil packs, but
further investigations revealed a new engine was needed.
And that's where the trouble really started.
Guto was told that the units were on a back-order, which
means demand outstrips supply, and that this would cause
delays. But when the engine did turn up it was faulty and
to get involved. "What makes matters worse is that I'm run
ning around in a Peugeot 206. Hardly an A2, is it?"
We called the manufacturer and it jumped on the case. A
spokesman said the 206 was the only car available, but
Guto has now been given an A6 to use. A new engine is
being rushed to the dealer and the manufacturer has
promised to hand over a goodwill gesture to compensate."

Anyone on here?.


Steve - 2002 1.4SE petrol, Silver, black/black interior, Then an identical replacement 2003 A2. Now a Toyota Corolla 1.6 T-Spirit
 
There are FSIs coming out of dealers ears - why didn't they just offer him a replacement? I'd be p'd off about the 206 - had one as a courtesy car and it crippled me, talk about a wierd driving position.
 
Yes, me, you would not believe the hastles I've had, my last resort was to go to the press and I had to do it after spending over 15k and nothing to show for it was scary to say the least! I phoned so many times for updates with not even a polite return phonecall. I phoned Audi UK and they were even worse just avoiding the issue, with not even an indication of when my vehicle would be returned! Once I got Auto Express on board I got a better courtesy car, and my car was back in 4 days, amazing how quickly it was resolved. You would have thought that the threat of bad press would have done the trick, but I had to carry out my threat in the end, hope this will help others when they threaten! But my cars back yipee......., but still feeling gutted and exhausted after the whole ordeal!!!



A2 1.6fsi sport climate cd amulet red
 
Potato

So now we know what you look like!.

It does annoy me when you have to get the press involved-it should never get that far. But then Audi UK do appear to think they are above us people who buy their products.

How were AutoExpress?. I just ask because the Toyota Corollas are getting bad press for poor interior build (yep mine included) and AutoExpress want to hear from us.

Steve - 2002 1.4SE petrol, Silver, black/black interior, Then an identical replacement 2003 A2. Now a Toyota Corolla 1.6 T-Spirit
 
Ye they did Help as you can see, just two phonecalls and that was it really!

A2 1.6fsi sport climate cd amulet red
 
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