GOOD Dealers

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Martin Schilder Alkmaar *(the Netherlands) 7/10[:I]
Primoto Alkmaar *(the Netherlands) 9/10 :D:)[8D]*(this no Audi dealer but a normal garage with better service than any of the dealers I have ever been I came there accedently once and have been custommer ever since.As soon as my car runs out of the guarantee we let them do everything on it. www.primoto.nl

Jeff Huisman
2000 silver coloured A2 with some options :)
 
Hi

I would like to recommend Hitchin Audi, they definitely were very helpful and both Donald Smith (salesman) and Wesley Snoad (manager), deserve a pat on the back. They ensured that my first Audi experience was excellent, a big difference from the bad VW attitude I've been used to (ex. TDi Golf driver). Let's hope it continues.

2001 1.4 SE TDi, Azure Blue
 
I got my A2 from Vencents Audi at Swindon great service very willing to help. They had an A2 there just what we were looking for but had the rear bench seat, the sales man asked "would this seat stop you buying this car" to which we said YES. They tried to change the seats to singles, but no luck (not enough fixings in the floor) so they searched for another for us, they found one and Vindis Audi and had it transported over to Swindon they even through in a load net for the trouble they caused (basicly the travelling to/from Bristol/Swindon) done the deal and can't complain...

A week later did a check oil, water, air etc.. The oil level was off the scale, minimal screen wash and one tyre was 10psi under pressure (I did complain but no replay)

I used Dovercourt Audi in Bristol for all the CD changer parts, sales staff useless, parts department great even if they ordered the wrong part (new part 2 day delevery)

I don't know about servercing its telling me its 12000 miles away.

Lee,
TDI SE,
Dolphin Grey,
6 Disc Changer (Fitted by me)
 
Franklin Audi in Leeds have dealt with me in an OK fashion. Slight problem when buying the car as regards the money, failed to return calls etc, but they eventually delivered on the required date as promised.

Car has been in to have the central locking reprogrammed to drivers door first unlocking and the only courtesy car the had was an S3!! Needless to say I enjoyed myself. Car was also washed while they had it.
 
I also used Vincents in Swindon and they were crap. The Sales staff were half asleep and I had make your my own coffee. (not impressed). The sales experience was rubbish, They were lucky they had a dolphin grey TDi in stock, otherwise I'd have been elsewhere.

Then when it came to collecting the car, it was in an awful state, so much so when I got it home I had to wash it!, (pi$$sed right of at that).

On the other hand, the Tetbury dealer was excellent, they just didn't have any cars I likes, I even had a follow up call from the Tetbury director asking if I was pleased with the "Audi experience", which I was, I just didn't buy a car from them!.

So I'll be using the Bristol Dovercourt Audi for servicing in 23,600 miles (roughly!) cause there the nearest to me , unless someone tells me otherwise.

Do you think any of the dealers read these comments?????, maybe we should point out to each dealer that this forum exists and we DO actually talk about the service they provide and word does spread and there business does suffer/benefit from it.

Enjoy.

Craig.
 
Craig,

I don't know exactly where you live but the Audi centre (Millhouse??) in BATH are very knowlegable and happy to help.

As my A2 is not ready for a service I am still debating where to go Dovercourt Bristol or Millhouse Bath. Both the same distance from me.

Lee,
TDI SE,
Dolphin Grey,
6 Disc Changer (Fitted by me)
 
Craig

My dealer read the forum at the time I was having major problems-not sure if they still do. Hope they do so they can see the bad press I'm giving them (all true of course-no lies!).

But then thats the power of speach!.

Steve - 2002 1.4SE petrol, Silver, black/black interior, Then an identical replacement 2003 A2. Now a Toyota Corolla 1.6 T-Spirit
 
Hi All,

I'm in emersons green.

Bath!, I forgot about them!, never been to see them, I'll take a trip over to there, I'm in Bath about once a week, where abouts in Bath are they, next to VW?

See

Craig.
 
Its not next to VW anymore they are now located at the bottom of Ralph Allens Drive which is the opposite side of the town.
Don't have the exact address sorry.

Lee,
TDI SE,
Dolphin Grey,
6 Disc Changer (Fitted by me)
 
Belgian dealer: Vanderhaeghen in 8500 Kortrijk - 10/10. Labour charge about GBP26 per hour +tax.

London dealer: Dovercourt in Battersea - ??/10. Labour charge about GBP70 per hour +tax.

Chivers ':)'
'02 A2 1.4TDi SE
 
Peter Gilder Sheffield 10/10 Great
John Fox Nottingham 3/10 Crap

experiences i had ...
 
Croydon Audi - 5/10 - the most unhelpful receptionist I've ever come across !
Gatwick Audi - 10/10 - great , really helpful, on the ball !!!
 
The dealer I purchased the car:

Audi dealer M. de Koning
Capelle a/d IJssel
Netherlands

8/10, good service, good salesmen. Only too bad that the one that sold me the car is leaving. I could get along very well with him.
They also invited me for a Audi Quattro testdrive experience, so I got to drive in a S6 Avant :)

Audi Centrum Utrecht
Utrecht
Netherlands

Good service, they towed me and fixed the car when the turbo blew. They also fixed some minor things and they repaired the turbo. I got a A2 loan car. Also 8/10



Dennis de Held

Amulet Red 1.4 Tdi
 
I don't think much of Whetstone Audi in London.

My wife and I were in the market for a new car (mainly to be driven by her) about a month ago. We already have an Audi and have had a few in the past so we wanted to arrange an A2 test drive. We had checked them out in the dealership before, when my car was being serviced and already had an idea of the spec we were after (1.6FSI). Called the dealers on two separate occasions, both times I was unable to speak to a salesman and the receptionist took a message - that I was interested in an A2 and wished to arrange a test drive. One month later, I'm still waiting for a return call....

Popped into a VW dealership close to where I work and after a 1hr test drive of a 1.6 New Beetle the following weekend, placed an order for a New Beetle Cabriolet.

If this is how Audi dealers handle potential sales enquiries the A2 will continue to be a very rare machine!

0/10 for customer satisfaction... And a lost Audi sale.
 
Milesg, How long will you have to wait for the Beetle? Are they already in this country?

1.4SE petrol in Merlot Red, Biege interior, 16" 5 spoke alloys, DIS, Open Sky, Elec rear windows.
 
Preston Audi 11/10 :)
After hearing i had a puncture and that the tyre stuff didn`t work, I got a full refund on new tyre and also as a good will gesture a space saver wheel, now thats what I call top service. :D:D

A2 TDi SE, opensky,cc,DIS,syphony audio
 
wildy,

Did they hear about your missfortune directly from you, or did they read in on the forum!!!! ;)

Kaine

----------------------------------------------------------
In the land of Mordor where the shadows lie
 
quote:Originally posted by Milesg

I don't think much of Whetstone Audi in London...
[snip]
...and the receptionist took a message... One month later, I'm still waiting for a return call...
If it was the same receptionist I dealt with I'm not surprised. Having had less than fruitful dealings with her by phone and by mail, she then proceeded to keep me waiting for 10 minutes when I arrived to collect my car whilst she finished her (personal) 'phone call.:(
No other problems with them though... yet...[}:)]

--
m. Azure Blue 2003 1.6 FSI SE | OpenSky | ECC | DIS | Isofix | ERW | Symphony II (even more duff than it was before!) | Space-Floor-Box | Winter Pack | Auto-Dimming Rear View thingy...
 
quote:Originally posted by Rob Earl

Milesg, How long will you have to wait for the Beetle? Are they already in this country?

They are available in the UK from May this year, and we should get ours in late-May early June. Which happily enough is perfect timing as my company car is up for renewal in mid-May!

It's a shame that when you're looking to spend 18K on a car very few dealers even treat you like a customer. I had to try 3 VW dealers before I found someone who was interested in selling me a car. Must be too easy for them...
 
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