Will it ever be fixed ????

HI

Have they checked the Coils on the spark plugs, as i say in my first post they seem to be the biggest problem on A2's

Cheers Col

(ps i'm pi**ed off with the way my car has been in and out, in and out, in and out, in and out, in and out, in and out, in and out, in and out, but touch wood it seem to be ok now, i still think that A2's are cool though, there is just something cultish about them)
 
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PANZERMCGRORY said:
I dont wear rose tinted glasses for anything and always say it how it is and for the people out there who genuinly have trouble free a2's good luck to you and long may it continue but when im changing this dog it will be another e-class for me although i have to agree the best car is a honda and if i am in the minority and just a moaner then ask yourselves this, if the A2 was such a great car then why did Audi bin it so quickly? (yes i do expect the same old answer to that one) why unlike other inovative cars in their history do Audi not brag about their A2 in their promotional literature? Why are Audi so embarrased about the A2 that they wont even acknowledge they ever made such a grounbreaking car? Audi would rather have a BMW in their museum than an A2.
And i will get back to my original question, when my a2 goes back into glasgow audi in two weeks to have the injector valves replaced will it eventually be fixed and the misfires will stop and the emu light will stop coming on? i know very little mechanically about cars but i very much doubt it will be fixed however what else can be replaced? and theres no point in asking the muppets (sorry technitions) who work for audi because unless their laptops tell them what the problem is their f**ked, oh for an old fashioned mechanic who has experience and knowledge to call upon to get the job done.
Don
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Point taken. I suppose if I was in your position, with all the problems you've had, I'd be pretty pi$$ed too. :(
 
Yes the coils were the first thing replaced and like a previous post they dont get changed when you take it in with audi, oh no they have a great system where you wait a couple of weeks for an apointment then you waste half a day while they plug in their laptops then you have to wait another month to get it booked in then a couple of days later you get it back and low and behold it still f**cked and then you have to start the same process all over again hence the problem drags on for month after month.
One thing i discovered which also p**ssed me off when they had my car for a couple of days it was to "road test" it to see if the problem was fixed however when enquiring as to what this road test involved the receptionist informed me (and i dont think she was meant to) that it involves salesmen instead of taking a pool car home at night take mine instead !!!! great so not only do they fail miserably to fix this thing they use it as an excuse to treat it as a hire car, needless to say i road tested it the last time it was i in glasgow audi not being fixed.
Don.
 
I judge a car by the level of service that comes from the garage that sells it. The level of service from Audi is cr*p compared to VW dealerships. I took my A2 into an Audi dealership when my indicators failed stood around for 20mins then only to be told it would have to be booked in and the date given was two weeks away. I walked out and decided to go to my local VW dealer well what a difference they didnt leave my standing around for ages crawled all over the car and came to the conclusion that the relay was faulty. they then ordered the part and it was fixed the following day. I have never been back to Audi dealership again. Thats why I have now gone for a VW over Audi
I agree fully with PANZERMCGRORY remarks about getting things sorted out with Audi it is a joke when you have to book it in to find the fault and then re-book to have it repaired and the re-book date is weeks away
 
I've kept out of this thread until now, but your last comments are ridiculous.

How the hell can you judge a car by its after-sales back-up? You judge a car by the car itself and nothing else.

Look, I know you've not had the best ownership experience and I must be honest and say that build quality has worsened in the latter years of production (my 2001 model was far better in terms of squeals and rattles than my 2005 model).

However, every company produces a bad example from time to time and it looks like you've had one. To write the entire model as a whole off because of your ownership experience is not rational.

I sympathise with your situation and unfortunately, it's becoming more and more prevalent because Joe Public generally doesn't make a fuss when something goes wrong with the after-sales service. Conversely, he rarely acknowledges good service too.

The key to the problem lies in knowledge. I have been back to my dealers on average once a month over the last 34 months since taking delivery of the car.

I am now treated like a valued customer, as we all should be, because they know that I know what I'm talking about and that if they mess me around, they'll be getting a call from Audi UK!

I'm not saying that CRB1011 or Panzer don't know what they're talking about, but after the first couple of occasions where bad service was received, you should have set things out to Audi UK, before matters worsened.

Things like coil packs are occasionally inevitable in the car industry and Audi are not beyond the reach of such disasters - one local dealer had run out of courtesy cars because they had so many owners cars parked up inder warranty, waiting for new coil packs!

It's not a case of rose tinted spectacles and neither should you think you have an axe to grind against either the car or the company.

In the great scheme of things, the A2 is not perfect and it has suffered from a lack of ongoing development, because of its early demise from the model range.

However, the A2 is, on the whole, a pretty good car. Now that you can get a very good one for under £10k, the initial problematic part of the equation has gone and they make for a brilliant second-hand buy. It's never going to rust and it's a modern classic in the making.

Cheers,

Mike
 
Been off this thread for a while - the sh1t certainly has been hitting the fan!

Yes - the coil packs are a VAG wide problem - though I cannot for the life of me understand why it should take more than one recall to sort that out for any owner.

Yes - the A2 was under developed; grossly overpriced; and over-rated. To run an out of warranty car using Audi dealerships for service / repair is probably akin to 'financial suicide'.

If you are considering buying one there are plenty in the £4-5k bracket now and will soon be £3-4k. In my opinion these make the best buys:

a) because the poor sods who owned it before you will have already invested a fortune in it, and,

b) because it will hopefully leave some surplus cash to cover the inevitable repair costs

The A2 is one car where it does not really make any sense to buy a more recent, more expensive model, for two reasons:

1) Later cars were down-specced as Audi tried to reduce prices and increase sales numbers

2) The car was never developed so many of the potential problems that might have been 'ironed out' by a Mk 2 were never addressed

I sympathize with the comments on here. If you pay a premium for a 'prestige' marque then you don't expect a long list of faults and problems.

Mike
 
Quick point in answer that i should have contacted Audi uk and everything would be just fine, I bought my A2 from leeds audi and i wont go into all the details however they were a bunch of thieving lying b**stards who because i came from glasgow adopted the take my money and run atitude as they knew i would never use them again anyway.
I wrote a letter and e-mail of complaint to both leeds Audi and Audi uk in December last year and surprise surprise i have yet to recieve an answer from both so forgive me for not contacting them again to be blanked.
I will agree again about their service, i have never yet gone in to glasgow audi and been seen to straight away and i am always ushered to a long line of disgruntled customers waiting in line to be dealt with, they seem more pre-occupied with being ultra trendy and pretentious that they forget they are a "garage" and its always funny to watch someone coming into glasgow audi for the first time looking for the service department as they walk around like a dafty getting ignored and looking like a fool as glasgow audi are far too cool to have such a thing as a service department or signs to anywhere that may help you oh sorry there is one sign directing you to their super trendy shop.
 
Talking about coil packs, i had one go on a two week old TT back in 2002. The service i received from Audi assist peterborough was excellent! They arrived with a new coil pack and had it fitted within two hours.

Reading Audi are deceitful b*stards though!
 
PANZERMCGRORY said:
Quick point in answer that i should have contacted Audi uk and everything would be just fine, I bought my A2 from leeds audi and i wont go into all the details however they were a bunch of thieving lying b**stards who because i came from glasgow adopted the take my money and run atitude as they knew i would never use them again anyway.
I wrote a letter and e-mail of complaint to both leeds Audi and Audi uk in December last year and surprise surprise i have yet to recieve an answer from both so forgive me for not contacting them again to be blanked.
I will agree again about their service, i have never yet gone in to glasgow audi and been seen to straight away and i am always ushered to a long line of disgruntled customers waiting in line to be dealt with, they seem more pre-occupied with being ultra trendy and pretentious that they forget they are a "garage" and its always funny to watch someone coming into glasgow audi for the first time looking for the service department as they walk around like a dafty getting ignored and looking like a fool as glasgow audi are far too cool to have such a thing as a service department or signs to anywhere that may help you oh sorry there is one sign directing you to their super trendy shop.
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What's wrong with the phone? They can't blank a phone call and even if you don't like the phone approach, send several letters, recorded if necessary, stating what you want them to do about your problems and they will respond.

The pretentious and trendy stuff you mention should be like water off a ducks back - the receptionists are nobodies who probably don't even drive an Audi, the sales people are just sales staff and the mechanics are mere mortals too!

The long line of disgruntled folk - well, that's their luck out I'm afraid. You may think I'm being harsh here, but if we all are willing to be treated like cattle, then that's exactly how they'll treat us (this equally applies to Audi and the 'system' in general). Make a fuss, refuse to accept their brush-offs and things will change, especially if we all do it.

I'm not a closet anarchist, just someone who believes in the phrase, 'The customer comes first' (note, NOT 'The customer is always right').

I do sympathise with the problems you've encountered, but it's up to you to be pro-active in sorting things. One letter to someone rarely solves anything fast, just as one blow of a hammer rarely drives a nail home properly. Repeated hits however always do the job!

Cheers,

Mike
 
Sorry dont agree with comments like you should phone, write letters etc. if an Audi dealer cannot treat customers correctly then why go there in the first place. If everyone stopped going to bad dealerships and not put up with bad service then these dealerships would dissappear. But of course this is unlikely because its not the Britsh thing to do. If I get bad service from anywhere I just dont go back. Why the hell should I waste my time writing letters and making calls. I have left many a message for Audi to call me back and they never do. As I have said before the only good service I have ever had was from my local VW service dept and I am well known there now not because I have kept calling them and writing to them but because I keep going back and back due to good customer experience and that is the way it should be.
Skipton you must be very attached to your A2 if I went back once a month with my car I would be breathing fire espeasialy after 34 months of it. Hope you eventually stop going or do you have a block booking hehehehe
 
I can't be bothered anymore - I'm not going to change your opinion, to which you are very entitled.

I hope that you are very happy in your Polo and that you don't have any problems, or if you do, that they are sorted quickly for you.

I am very attached to my A2, because it is a brilliant car that has had a number of problems (most of which would not be picked up on by the average owner - I am VERY picky). The inability of my dealer to fix things first time has meant that I have had repeat visits for the same problem, but each time, I have been dealt with courteously and promptly.

Things do go wrong with any car and I've just used the warranty period to my advantage and to its fullest, that's all. That's why it's there. I daresay I'll be back again in the near future, over the cracking door panel issue, but I have no doubt it'll be resolved and I'll make sure that this is done for all A2 owners that are affected too.

You've moved on and said your bit about how terrible the A2 is, because it has a poor dealer network and I'm sure that folks will have taken note of your comments. Can I respectfully ask that you now concentrate on being positive about your new car, rather than being negative about a former one.

I hope that the Polo Dune owners club are as supportive and informative as the A2OC has been.

Regards,

Mike
 
Mike,

One of the reasons this site is so popular is because people like you and other VERY enthusiastic owners are a gold mine for advice and problem solving, conversely, the dealer network is, in large part, useless and disinterested in a discontinued car.

We should all be grateful to these forums for that.

A casual observer would note that there are a lot of posts on this site that describe a problem and end with a plea for 'any ideas'; and not too many that that praise reliability and trouble free motoring in an A2.

That says it all really.


Mike
 
mjs4x4 said:
A casual observer would note that there are a lot of posts on this site that describe a problem and end with a plea for 'any ideas'; and not too many that that praise reliability and trouble free motoring in an A2.
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That is the way of things though - people are generally quick to complain and slow to praise. If you trawl through the vast number of posts here, I'm certain that there will be a huge number of 'brilliant car' 'really pleased with it' type quotes, but it's only the bad points that tend to stick in ones' mind.

Cheers,

Mike
 
I wish every A2 owner trouble free motoring its just not for me now. At least with the Polo I can check the oil level and know its right which as everyone on this forum knows can be hit and miss with the A2 but I would be foolish to change just because of this issue.
Only time will tell whether the Polo remanis trouble free .
I wonder how many more A2 owners will change will be intresting to know if PANZERMCGRORY changes his A2
 
crb1011 said:
I wish every A2 owner trouble free motoring its just not for me now. At least with the Polo I can check the oil level and know its right which as everyone on this forum knows can be hit and miss with the A2 but I would be foolish to change just because of this issue.
Only time will tell whether the Polo remanis trouble free .
I wonder how many more A2 owners will change will be intresting to know if PANZERMCGRORY changes his A2
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It's never hit and miss checking the oil level on an A2 - fair enough, the dipsticks sometimes break a tip, but this isnot really an issue, as the new sticks are only a fiver and the end will not make it past the coarse strainer into the engine and will come out at the next oil change.

Any car is hit and miss to an extent, depending on the levelness of the ground and anyway, there is a warning light for when it gets critical!

Should Panzer change, then I think we can still count the numbers on the fingers of one hand, unlike those that are actively trying to buy an A2!

Bye,

Mike
 
As I have recently adopted an A2 into my family, I have only good things to say about it. Yes it has been back to the dealer to get things fixed, and yes this forum has been brilliant in making sure the dealer fits the right bits, but I still adore the little blighter.
My wife has had a few recent near misses with LHD lorries :mad: and had lost confidence in her driving as a result. Since owning the A2 she has driven nearly everywhere! (hence the purchase of the MX5 for me ;)). She loves the driving position, the nippy TDi and the frugal, sometimes ridiculous distances it will do on 1 tank. She feels safe in our A2, which is priceless to me.

Would I buy another? Probably. Will I be upset when I eventually sell this one? Yes, definately. :)

Cheers, Dave
 
I have to agree with crb1011, with most things i will fight and fight to get a problem sorted out however with cars my view is that i will give them one chance and if a dealership or a car producer or both are quite happy to treat me like something it has scraped from its shoes then that is their loss and i will never deal with both that dealership or car producer again and will bad mouth them to anyone who will listen to lose them custom and maybe skipton can answer who can i complain to that my a2 is a piece of sh*t that cant be fixed?? as glasgow audi have bypassed chocolate teapot audi uk and are now following instructions from audi hq in germany which still hasnt worked (though it goes in again 08/08/07 to replace the injector valves)
another important point i would make is that i have not joined this site when i bought my a2 as some sort of anti a2 crackpot, i bought the a2 for the usual reasons dispite having another previous audi a4 bucket and waited a long time to get the spec i wanted and travelled over 500 miles to pick it up and if the fu**ing thing wasnt in the garage once a month since i got it last october with all the stress and hassle that goes with it i would be more than happy but this is the real world and as i have said before i say it as it is and if people want to wear blinkers about this car then theres nuthing i can do however i do think this would be very boring stepford wife type site if it was only an a2 love in with no discenting opinions allowed.
Don.
 
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PANZERMCGRORY said:
with most things i will fight and fight to get a problem sorted out however with cars my view is that i will give them one chance and if a dealership or a car producer or both are quite happy to treat me like something it has scraped from its shoes then that is their loss and i will never deal with both that dealership or car producer again and will bad mouth them to anyone who will listen to lose them custom and maybe skipton can answer who can i complain to that my a2 is a piece of sh*t that cant be fixed??
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Your statement shows all the irrationality of CRB's posts - why do car makers only get one chance, after which you will bad mouth them?

Why don't you use the normal channels of complaint, Trading Standards, Watchdog, motoriing press etc.

Your last part which I haven't quoted above is simply ridiculous - of course the A2OC allows dissention, but not inappropriate or irrational dissention.

It seems that 2 members have got it into their heads that they are going to contribute nothing but negativity to the site and this cannot be tolerated.

Remember, Audi are still actively trying to fix your problem for you. So I suggest you hold your tongue and wait for the outcome, whilst pursuing the methods of redress I outline above.

Mike
 
Skipton01 I have posted many messages on this forum and they have always been helpful but sometimes I just have to pickup on the fact that most owners on this site think the A2 is wonderful despite having to go back to the dealer every month to fix a problem. Now where is the pleasure of owning a car which needs to go back to the dealership constantly for repairs. Audi have clearly washed their hands of the A2 and I feel the support from Audi will only get worse as the months/ years go by. My A2 went because of all the worry and stress of not knowing when the next fault would appear (yes when not if) and the cost of sorting it out. Sounds like only PANZERMCGRORY and myself have the bottle to post messages against owning the A2. I am not rubbishing the A2 far from it I just dont like the way this car is put on a pedestal more so when potential owners ask for advice when buying their first A2. I dont agree with PANZERMCGRORY when he says the forum doesnt like messages posted against the A2 as I have found this site to be fair and non distriminating against members
 
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